Privacy policy

PRIVACY POLICY OF THE COMPANY SCEA CHÂTEAU DE PANERY

The Company SCEA CHÂTEAU DE PANERY is very concerned about the protection of your personal data and undertakes to collect and process your personal data in accordance with Law No. 78-17 of 6 January 1978 as amended and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (RGPD).

WHO IS RESPONSIBLE FOR PROCESSING?

The company SCEA CHÂTEAU DE PANERY is responsible for processing your personal data.

WHAT CATEGORIES OF PERSONAL DATA ARE WE LIKELY TO COLLECT?

We collect personal data either directly from you or automatically on our website.

PERSONAL DATA THAT YOU COMMUNICATE DIRECTLY TO US

You may communicate your personal data directly to us when :

You create an account on our website;
You make a contact request to us;
You request one of our catalogues;
You fill in a form to download a document.

In this context, the categories of personal data likely to be collected are as follows:

Personal data relating to your identification (surname, first name, ID, nationality, date of birth, etc.)
Personal contact data (postal address, email address, telephone number, etc.)
Data relating to your personal/professional life (preferences, order history, company, job title, etc.)
Economic and financial data (means of payment, etc.)

FOR WHAT PURPOSES IS YOUR DATA PROCESSED?

Your personal data is processed or is likely to be processed for the following purposes:

THE MANAGEMENT AND MONITORING OF OUR CONTRACTUAL OR PRE-CONTRACTUAL RELATIONSHIP

Negotiations
Processing requests for quotations
Processing orders
Invoicing
Management of unpaid invoices and disputes

EXPLOITATION, DEVELOPMENT AND MANAGEMENT OF OUR CUSTOMER/PROSPECT DATABASES

Sending newsletters
Commercial prospecting
Organisation of competitions
Processing requests to exercise your rights
Management of registration and verification of the conditions of registration for our customer accounts
Management of contact requests
Organising business meetings

IMPROVING OUR SERVICES AND PERSONALISING THEM FOR YOU

Compiling statistics
Carrying out satisfaction surveys
Managing subscriptions to newsletters / e-newsletters
Analysing connection and browsing data for the purposes of targeted advertising on the Site’s services

COMPLIANCE WITH LEGAL OBLIGATIONS

WHAT ARE THE LEGAL GROUNDS FOR PROCESSING YOUR PERSONAL DATA?

We only process your personal data where the intended processing operation(s) can be justified on one of the following four (4) legal grounds:

PROCESSING IS NECESSARY FOR THE PERFORMANCE OF A CONTRACT OR THE PERFORMANCE OF CONTRACTUAL MEASURES TAKEN AT YOUR REQUEST.

This is particularly the case when the purpose of the processing of personal data that we carry out is to manage the order(s) that you have placed with us or when you have requested a quotation from us.

PROCESSING IS NECESSARY TO COMPLY WITH A LEGAL OBLIGATION
THE PROCESSING CONSTITUTES A LEGITIMATE INTEREST FOR US

In cases where we have a legitimate interest in processing your personal data, we take care not to go against your interest or your fundamental rights and freedoms. Furthermore, we take care to guarantee you the possibility of objecting, at the time of collection of your data and subsequently, to the processing of your personal data, justified by a legitimate interest, provided that the purposes of such processing relate to commercial canvassing.

If you are an individual, we have a legitimate interest in processing your personal data when :

You are one of our customers and we wish to send you communications and carry out commercial prospecting for products or services similar to those you have already acquired from us.

Legitimate interest: operation and development of our commercial database.

You are one of our customers or prospects and we wish to carry out internal analyses.

Legitimate interest: exploitation and development of our commercial database.

You make a contact request.

Legitimate interest: managing requests from our customers/prospects.

If you are a professional, we have a legitimate interest in processing your personal data when :

You are one of our customers or prospects and we wish to send you communications and carry out commercial prospecting for any product or service and/or we wish to carry out internal analyses.

Legitimate interest: exploitation of our commercial database.

You make a contact request.

Legitimate interest: managing requests from our customers/prospects.

YOU HAVE CONSENTED TO THE PROCESSING OF YOUR PERSONAL DATA.

If you are an individual, this is the case when :

You are one of our customers and we would like to send you communications and canvass for products and services that are not similar to those you have already purchased from us.
You are one of our prospects and we wish to send you communications and canvass for our products and services.
You are one of our customers or prospects and we wish to send you communications from our partners.
We wish to transfer your personal data to partners or trusted third parties.

If you are a professional, this is the case when we wish to transfer your personal data to partners or trusted third parties.

IS IT COMPULSORY TO PROVIDE YOUR PERSONAL DATA?

The personal data that you must provide to us is identified by asterisks on our collection forms or identified as such.

If you choose not to provide us with the above-mentioned personal data, we will be unable to provide you with the service you have requested (contact request, order processing, etc.).

WHO RECEIVES YOUR PERSONAL DATA?

The recipients of your personal data are our relevant departments. Our partners may also receive your personal data if you have agreed to this. We may also use trusted third parties such as IT service providers, who may receive your personal data. Finally, we may also share your data with our suppliers, either because you have consented to this, or because it is necessary for the performance of a contract or a service that you have requested from us. Some of these trusted third parties and suppliers may be located outside the European Union. Where necessary, appropriate safeguards have been taken, including the implementation of standard data protection clauses adopted by the European Commission.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We keep your personal data:

For as long as is necessary for the purposes for which they were collected, in accordance with current legislation and regulations;
When we carry out commercial prospecting, for a maximum period of three years from the last effective contact with the prospect;
For the time required to meet legal obligations. Examples:
Contracts or agreements concluded as part of a commercial relationship are kept for the duration of the commercial relationship and 5 years after the end of the commercial relationship;
Contracts concluded by electronic means are kept for 10 years from delivery or performance of the service;
Bank documents are kept throughout the commercial relationship and 5 years after the end of the commercial relationship;
Etc…

WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?

You have the right to access, rectify and delete your personal data, the right to restrict the processing of your data, the right to portability of your data and the right to define general and specific directives setting out how you wish your rights to be exercised after your death. You are expressly informed that you also have the right to object to the processing of your personal data for legitimate reasons, as well as the right to object to this data being used for commercial prospecting purposes. To exercise your rights, please send an email to the following address: contact[@]panery.fr

You may also lodge a complaint with a supervisory authority.

THE SECURITY OF YOUR PERSONAL DATA

We ensure the security of your personal data by implementing enhanced data protection through the use of physical and logistical security measures.